FAQ

Once your order has been shipped, we will send you an email with tracking information. The current processing time for our orders is 1-3 business days before the order ships out. Please note that your tracking information may not be complete when you receive the email. It can take up to 72 hours for this information to appear in the system.

PayPal

Once your order has been processed, which takes between 1 and 3 business days, we will send you the tracking number information via email. You can also find this information on our website here. On that page, enter your “Order Number” or “Tracking Number” and your email address to find the latest updates on your package.

Alternatively, you can track your order directly on the carrier’s website. The shipping carrier details are included in the email we send once your order has been processed.
Tracking information is generated once the order is fulfilled, typically within 1–3 business days. Depending on your location, delivery may take an additional 3–7 business days.
Please note that current carrier overload and pickup delays may result in longer fulfillment and tracking times. If your tracking shows no movement or you have questions about the information, please email us at [email protected] for an order status update.

Your order may arrive in 1–3 separate packages depending on its contents. If you believe part of your order is missing, please first check the tracking information. If shipped in multiple packages, you should see indications such as “1 of X package shipment,” “2 of X package shipment,” etc. (where X is 2 or 3).
If tracking indicates delivery but you cannot locate the package, or if there is no movement in the tracking status, please contact us at [email protected].

You may update or cancel an order as long as it has not yet been fulfilled. To modify or cancel your order, please contact us at [email protected].

If for any reason you are not completely satisfied with your purchase, please review our refund and return policy below.
Return Conditions
To be eligible for return, please ensure you have a receipt or proof of purchase and that the items:
● Were delivered within the last 30 days
● Are in original packaging
● Are unused and undamaged
You cannot return items that:
● Are unsuitable for return due to their nature, are perishable, or have passed their expiration date
● Are returned for health protection or hygiene reasons and were unsealed after delivery
● After delivery, have become inseparably mixed with other items due to their nature
We reserve the right to refuse returns that do not meet the above conditions.
Orders returned due to failed or refused delivery
If your order is returned due to a failed delivery attempt or you refused delivery, a restocking fee will apply. The fee equals 50% of the total order value or the combined cost of shipping and order preparation—whichever is higher.

You are responsible for the cost and risk of returning items to us. Please send returns to the following address:
Euweg 52, Randersacker, Bavaria, 97236, DE
We are not liable for damaged or lost items during return shipping. For your protection, we recommend using an insured and trackable postal service. Without valid proof of purchase or confirmation of return receipt, no refund will be issued. Once your carrier confirms successful return delivery, please provide us with: your order number, return tracking number, and carrier name via email: [email protected]
Refunds are processed within 14 days of receiving the returned item and issued to the original payment method. No fees are charged for the refund.

Our warranty covers all defects resulting from damage occurring during transport and delivery. It also covers material or workmanship defects under normal use throughout the warranty period.
During the warranty period, Meble Furniture will repair or replace—free of charge—any product or part proven defective due to transport/delivery damage, or due to faulty materials or workmanship under normal use and maintenance.
This limited warranty applies solely to the original purchaser and is non-transferable.

If your order arrives damaged or incorrect, please contact us immediately to resolve the issue. Email [email protected] within 48 hours of receipt with a brief description, your order number, and (if requested) photos of the damage. Please retain the damaged/incorrect item, original packaging, and product labels until a replacement is arranged.
If only parts of your order are affected, we can arrange shipment of replacement components.

Contact us at [email protected] with your order number, and we will gladly assist you with your refund status.